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HOMEOWNER RESOURCES

Congratulations on becoming a THT Homeowner! Creating your home is just our starting point — our true dedication lies in ensuring your family thrives within it.

HELPFUL LINKS

PACIFIC NEW HOME WARRANTY 

To be updated.

VISIT YOUR STRATA PORTAL

To be updated.

DOWNLOAD EV CHARGING APP

To be updated.

FREQUENTLY ASKED QUESTIONS

Who should I contact with questions about the Common Property?

To be updated.

What does my 2-5-10 Warranty cover?

To be updated.

How do I make sure my new home warranty overage stays valid?

To be updated.

Does my new home come with extended warranty?

To be updated.

Should I contact my Strata Manager or the Developer for issues?

To be updated.

Do I need to purchase additional home insurance?

To be updated.

If I rented out my home, will this affect my insurance?

To be updated.

What repair and maintenance works are owners responsible for?

To be updated.

Request a service.

We understand that sometimes you may have specific questions that don’t fall within the usual scope of our resources. That’s why we’ve made it easy for you to reach out for personalized help. Use this form to submit your Homeowner Service and Warranty requests, and our committed support team at THT Properties will ensure your concerns are addressed promptly.

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2-5-10 WARRANTY DETAILS

We understand the importance of knowing your home’s warranty details. In this section, you can easily access warranty resources for all your appliances, fixtures, and finishes. We encourage you to explore the included information, as it will help you better understand your home and its protections. If you need assistance, contact our client support team using the Service Request Form.

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NEW HOME GUIDE FOR HOMEOWNERS

Your home was crafted with meticulous attention to detail, and we want to help you preserve its beauty and functionality. This Homeowner's Manual is designed to guide you through essential care and maintenance practices, providing key information about product milestones and series numbers. We also outline the steps for requesting servicing and repairs, ensuring your home remains in excellent condition for years to come.

Service Request Form

Preferred Method of Contact
Priority Level (Select One)

Emergency: A situation that poses immediate risk to life, safety, security, or major property damage (e.g., active water leak, fire, no heat in cold weather, security breach). HOMEOWNERS ARE ADVISED TO CONTACT STRATA MANAGER OR 911 IMMEDIATELY. Urgent: An issue requiring prompt attention but is not an immediate emergency (e.g., non-functional essential appliance, minor leak, persistent electrical issue). Non-emergency: Standard maintenance or repair that can be scheduled for routine service.

Location of Issue

Examples of Limited Common Property include: balcony, assigned patio, storage locker, assigned parking stall. Examples of Common Property include: hallway, exterior building envelope, roof, common electrical room.

Type of Repair

Please describe the problem clearly, including what you have observed, when it started, and any attempts you have made to resolve it.

Access Authorization
Authorized Entry with Notice (I require 24-48 hours' notice before entry)
Authorized Entry with Key/FOB (Access may be gained using the key/fob provided to the Strata/Property Manager)
I Will Be Present (I will arrange to be home to provide access on the scheduled date)
Do Not Enter (Selecting this option for common property issues or emergencies may delay resolution or result in temporary access being granted without permission if necessary for the protection of other units or property)
Not Applicable (I do not anticipate an in-person service)
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